You placed an order. The supplier confirmed everything. Then problems appeared — wrong specifications, poor workmanship, late shipment, or damaged goods. Communication breaks down. Payment is already partially released.
This is where our Trade Dispute Assistance comes in. We act on your behalf to investigate, negotiate, and push for a fair resolution.
What We Do for You
1. Quickly assess the situation
We review your contract, purchase order, inspection reports, email exchanges, and any photos or videos of the disputed goods. Within 24 hours, we give you a realistic assessment of your position and leverage.
2. Communicate directly with the supplier
We speak the supplier’s language — literally and commercially. Our local team makes clear demands: rework, replacement, price deduction, or refund. We document every call and message.
3. Escalate when needed
If the supplier resists, we apply pressure using:
- Third-party inspection reports
- Dispute clauses in your contract
- Formal legal notices (prepared with counsel if required)
- Public platform complaints (Alibaba, Made-in-China, etc.)
4. Recover value for you
Our goal is not just to argue — but to recover money, replacement parts, or a workable solution. We have helped clients obtain partial refunds, full re-shipments, and renegotiated terms.
Real Situations We Handle
- Wrong material used – Supplier admitted mistake after we presented test results. We secured a 40% refund.
- Missing deadline with no communication – We negotiated expedited production at no extra cost.
- Hidden cracks in castings – Independent inspection confirmed defects. Supplier covered return shipping and full refund.
- Dimension outside tolerance – We facilitated rework at supplier’s facility and re-inspection before final payment.
Why Act Through Us
- Speed – Days, not weeks. Suppliers respond faster when a professional sourcing partner gets involved.
- Local presence – We can visit the factory if necessary.
- No legal fees upfront – Most disputes are resolved through commercial pressure, not lawsuits.
When to Contact Us
Do not wait until the container arrives. The earlier we step in — ideally before final payment or shipment — the more leverage we have. Even if goods are already in transit, we can still help negotiate compensation.
You placed an order. The supplier confirmed everything. Then problems appeared — wrong specifications, poor workmanship, late shipment, or damaged goods. Communication breaks down. Payment is already partially released.
This is where our Trade Dispute Assistance comes in. We act on your behalf to investigate, negotiate, and push for a fair resolution.
What We Do for You
1. Quickly assess the situation
We review your contract, purchase order, inspection reports, email exchanges, and any photos or videos of the disputed goods. Within 24 hours, we give you a realistic assessment of your position and leverage.
2. Communicate directly with the supplier
We speak the supplier’s language — literally and commercially. Our local team makes clear demands: rework, replacement, price deduction, or refund. We document every call and message.
3. Escalate when needed
If the supplier resists, we apply pressure using:
- Third-party inspection reports
- Dispute clauses in your contract
- Formal legal notices (prepared with counsel if required)
- Public platform complaints (Alibaba, Made-in-China, etc.)
4. Recover value for you
Our goal is not just to argue — but to recover money, replacement parts, or a workable solution. We have helped clients obtain partial refunds, full re-shipments, and renegotiated terms.
Real Situations We Handle
- Wrong material used – Supplier admitted mistake after we presented test results. We secured a 40% refund.
- Missing deadline with no communication – We negotiated expedited production at no extra cost.
- Hidden cracks in castings – Independent inspection confirmed defects. Supplier covered return shipping and full refund.
- Dimension outside tolerance – We facilitated rework at supplier’s facility and re-inspection before final payment.